UserVoice, makers of tools for managing customer support and feedback,?is today launching a new reporting tool for?businesses?using its "Instant Answers" service. The service, which is built into the UserVoice Full Service system, allows companies to automatically connect their help requests to available Knowledge Base entries in order to provide an immediate answer to incoming queries. With today's launch of the reporting tool, those companies will now be able to tell how effective their Knowledge Base is at providing those answers to their customers.Source: http://feedproxy.google.com/~r/Techcrunch/~3/ljkmcLH02o0/
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