A Qualitative Examination of Pharmaceutical Business Service ...

For the Question no. 10 of the questionnaire, majority of the employees from all three companies thought that the company outsourced its services in order to lower production costs and hence maximize its profits. Out of the total of 314 responses, 110 regarded outsourcing as a means of maximizing an organisation?s profits. 66 respondents thought outsourcing as means of lowering an organisation?s costs and 44 of the respondents thought outsourcing would lead to job cuts.

As for the Question no. 11, out of the total responses 90 were in favor of China as the best destination for outsourcing business processes, followed by India with 82 responses in its favor. 58 of the respondents chose Europe as the destination where they would prefer to outsource their services. However, it was surprising to find that none of the respondents chose Middle East as their preferred destination for outsourcing. One reason for this may be cited as the lack of information among the employees regarding the recent developments in the outsourcing world.

By the responses got for the Question no. 12 it was learnt that majority of the employees had some influence on the on the selection of suppliers for their organisaton?s purchase or lease decisions on the products and services related to software and web services, while a very few respondents thought that they could determine the selection of suppliers for services related to copiers, personal computers or hardware.

For the Question no. 13 that inquired on the processes that has been outsourced by their company, 125 respondents said technical support and the better half of the total responses opting for F. that is core functions. This response brings into the light that technical support and core functions are the two main processes that are outsourced by pharmaceutical companies.

For the Question no.14, that delved with the factors that were taken into consideration when choosing a third party provider, majority of the respondents accounting to a total of 249 cited the E. option that is service provider?s commitment to outsourcing company and the service outsourced as the most important consideration. None of the respondents thought of location being a major problem when considering a third party provider. 30 of the respondents thought that while choosing a third party provider, the company would give first preference to the service provider specializing in a particular service, situated in a strategic location and who can implement the outsourced services to a number of neighboring countries.

The Question no. 15, the last of the questions that has been included in this report, asked the respondents that as a manufacturing company what specialization would they look for while choosing a third party provider. To this query majority of the respondents a total of 230 agreed with the option B. this is the third party specialising in a specific services, but who can also adapt to the changes demanded by the changing service requirements. Apart from 230 responses, 56 and 26 and 2 responses agreed with options C, D and A respectively.

Out of the total no. of responses for the Question no. 16, 83 respondents were of the opinion that in the near future if their organisation were to choose a third party service provider that specialized in many services, the ideal group of services would be option C. that is shipping and forwarding, receipt, storage and product distribution, followed by data entry, billing and technical support.

The penultimate question of the questionnaire, which asked ?as a service provider is your service specific to a certain industry,? a total of 289 respondents answered ?yes? while the remaining 31 answered no, but is in the process of expanding the service line.

As to the answer to the last query 197 respondents said yes as to their company being equipped to be a collective service providers, while 56 respondents opted for option B (no, not at the moment) and 63 with option C (no, but in the process of expanding our service line).

These were the responses got from the survey, the graphical representation of which has been cited in the appendices section of the report together with the survey questionnaire that were forwarded to all the prospective participants.

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